Shopify Store - Handcrafted Cotton Curtains

RETURNS & EXCHANGES

At The Art Box Store, we create things that are close to our hearts so it is really important you’d be delighted with them as well. If you are not 100% certain about your purchase, we will gladly take it back or exchange it for another item.

RETURNS & EXCHANGES :
Items can be returned or exchanged within 15 days of delivery. Please make sure the items are complete, in perfect condition — unworn, unused, unwashed — with attached labels and original packaging. Once we receive the items back, we will send you a confirmation to the email address you provided.

Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The money will be deposited in the original method of payment. Please allow 10 business days for the refund to process.
Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

NOTE :
We do not exchange or accept returns on gift cards, face masks, fabric samples, Cut-to-length linen fabric, and custom orders.
Shipping costs must be covered by the customer. Customs fees and import taxes are not refundable in case of a return.

HOW TO SEND BACK AN ITEM?
When sending back an item, use a carrier of your choice. We strongly recommend obtaining a tracking number from your carrier. Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund in order to compensate for any damage the items may have experienced during the process of return.

Please mail the package to the following address:
The Art Box Store
H-1040, Sitapura Industrial Area
Near Bombay Hospital, jaipur-302022
Bulk Order On Whatsapp: +91-7742404744,9950315631

WHAT IF THE ITEM IS DEFECTIVE?
If you have received an item with a manufacturer’s defect* — e.g. wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, excluding return shipping and handling costs. Please reach out to our customer service team within 15 days of delivery and we’ll be happy to help! For your convenience, we can also arrange for a courier company to pick up the package from your home at no cost.

NOTE: Discoloration and shrinkage are typically not considered a manufacturer’s defect — for more information on linen care, visit our Care Guide.

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?
An item that was gifted to you may be exchanged for another item or a gift voucher. Refunds can only be made to the original payment method under which the gift was initially bought