Frequently Asked Questions (FAQs)

·  Manage My Orders

How do I get more information about an item before I place my order?

In case you have any questions about a product, you can call/whatsapp us on the following email to sales.purezento@gmail.com. We will be happy to assist you.

How do I place an order on Purezento ?

You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at sales.purezento@gmail.com and we can place the order on your behalf.

Where are you based out of? Do you have a physical store?

We currently do not have any physical stores.

How do I track the status of my order?

As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.

Can I change my shipping or billing address after an order has been placed?

Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website. 

Can I see the products before I buy them?

It is not possible to share samples of our collection with you. However, we can share real-time images if required on a case-to-case basis.

We are committed to providing premium quality products to our customers. Once you receive your order, you are simply going to love our range for its supreme quality and finish. You can also cross-check reviews for the concerned product on the respective product page on our website before placing an order.

What is the thinking of the product? 

Each of the product has a unique background and culture that speaks through its people’s enriching artistic origin. From quirky wall decor to tropical dinner sets, from minimalistic modern ceramic bowls to vibrant flowers, the warmth and vibrancy were undiscovered for far too long and had to be brought home to you.

I want my order early. Can you help?

You can opt for express shipping while placing your order(charges begin from Rs.200 and vary depending upon your order value). 

We can expedite your delivery only for select pin codes to reach you within 4-5 days. Kindly get in touch with our Customer Care team for more details.

Do you have an app that I can order from?

Our app is being built and will be available within a couple of months

Do I get a first-time customer discount?

What is a free gift? How can I get a free gift?

Free gifts are given for only those orders with order value above Rs.3000. You will have to manually add a free gift to your cart by ticking the button given next to ‘Free Gift’.

 

·  Delivery

How do I check the estimated delivery date for my order?

At the checkout page, when you add your pin code and address details, an estimated date of delivery is shown to you.

Once you have placed your order, you can also check the status via the tracking link shared with you through WhatsApp/email.

Can you deliver my item faster than mentioned on the checkout page?

The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to procure the item and deliver it as soon as possible. 

However, you can opt for express shipping on the checkout page and check the estimated delivery date before placing the order. 

Do you ship internationally?

It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team.

My purchase is a gift, can Purezento  send the order without an invoice?

Yes, we can. You can add a note on the checkout page to not include the invoice in your order or you can also contact us with your order ID and we will be happy to assist you.

I am buying this product as a gift. Can it be gift-wrapped?

Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.